Experts in healthcare productivity

The Meridian team were very well received and engaged the staff from project start to end which enabled us to achieve £321,729 savings in Imaging, £302,423 savings in Outpatients and £232,975 savings in Theatres.

Meridian were able to work collaboratively to focus their time and efforts on the areas pin-pointed not only by themselves and other external bodies such as the model hospital, but also by the areas of need described by Chesterfield staff.

Working with Meridian has been a very positive experience for the organisation and we are already looking at further opportunities for improvement within the organisation. We would thus highly recommend them to other organisations to achieve real cost and efficiency results.

The hospital is now in position to assess the current capacity surplus or deficit in each specialty versus the demand using factual information. With the use of the Capacity Planner the management team can review the workload of all consultants against the national targets and take appropriate actions to meet the demand and the patient treatment goals.

All available sessions are now utilised and the management team all take part in the decision making process with regards to staff management, waiting list management and taking actions on identified problems.

For the first time the managers and staff in the Bamburgh Clinic have the ability to demonstrate the amount of ‘meaningful’ activity delivered to patients in a clear and dynamic way.

What made the real impact on the service was the staff’s ownership and engagement achieved through the ‘Meridian’ way of working.

In July of this year it will be two years from when the initial phase of the change project was completed. My initial impression was of a project that had gone very well and thankfully the subsequent two years have confirmed this. Changes implemented in the first 6 months have led to long-term changes in data capture, in how staff relate to and work with each other, and in how and when patients are admitted to our service. Objective output measures such as bed occupancy and the number of admissions have shown clear improvements.

The project has generated £589,480 in increased revenue over the project’s 14 week duration. We have already generated a 3:1 return on investment in the life of the project and the total annualised increase in revenue has been measured at £6,593,531, should the improved performance be sustained.

They have given us a more transparent, systematic approach to managing the performance of our people by utilising a series of quality reports which has enabled us to ensure that all staff are meeting their Service User contact targets, Service User Expected Discharge Dates and the demand generated from each Service Users’ care plan.

The Service has just had an inspection from the Care Inspectorate who provided us with our best review on record and specifically mentioned the hard work and improvement Meridian have made.