This Trust is one of five trusts in Northern Ireland. It is responsible for the delivery of health and social care services to a population of 470,000. The CMHT Medical Workforce refers to the Consultants and Specialty Doctors (16 WTEs) assigned to any one of the Mental Health services that the Trust provides.
The overall goals of the project were as follows:
- Develop targets and a standardised way of working
- Undertake skills mapping & review the allocation process
Meridian worked with the CMHT Medical Workforce management team through a series of virtual and face to face workshops to understand current challenges and develop solutions in a collaborative and sustainable way.
This was with a focus on the Allocation Process whilst increasing the visibility of performance and management information to enable better, data based decision making.
The Allocation process, although a straightforward series of steps, was in need of updating.
The process was documented in a flow diagram by Meridian, who in partnership with the Consultants and Specialty Doctors, critiqued the process. Meridian then actively worked with the team to develop new ways of working.
The main results of the programme were:
- An improved, robust work allocation process
- An agreement on what measures to be used for monthly Consultant/Specialty Doctor reviews
- An agreement on what was required for accurate and timely reports
- Redesign of the data capture and reporting metrics for the CMHT Medical Workforce when the ePEX replacement is introduced in 2021