Administration | Meridian Productivity

Similar challenges are prevalent across Administration departments throughout the country, ranging from unmet expectations and under-bookings to last-minute changes and more.

Our focus centres on orchestrating the presence of an optimal workforce in precise areas to align with the Trust’s demands. The outcomes derived from this endeavour within Administration wield considerable influence over the Trust’s potential revenue. This is due to their role in orchestrating the complete utilisation of available capacity, thereby facilitating the smooth attendance of patients at their respective appointments.

Meridian takes a proactive approach in collaborating with Administration departments to institute well-structured booking systems for all available slots. This encompasses the establishment of equitable expectations within the department across various aspects, including bookings, referral processing, and responsive handling of phone inquiries. The implementation of effective administrative procedures guarantees that patients encounter a seamless journey leading up to their appointment, setting a positive tone for their overall healthcare experience.

Case Studies: Administration

Community Services Administration Support – Mental Health

The analysis identified: Differing practices and a lack of standardisation across locations, different responsibilities and roles for staff with the same titles and grades, substantial variation in mix and volume of workloads.

Ophthalmology Improvement Programme

The service was under enormous pressure due to excessive demand, with steadily increasing waiting lists and consistent breaching against internal targets.

References

"These system elements and processes have resulted in a much more streamlined operation where referrals are now processed on the day of arrival, one day better than before the project. By the third week of the project 100% of referrals were being processed on the day of arrival."

"They clearly had relevant experience, a clear idea of what they were doing and were able to steer and motivate us at times of uncertainty. They brought energy and confidence and what could have been a destabilising process turned out to be an energising one for the organisation."

"I believe as an organisation we have come a long way in achieving our goals for these two work stream in the relatively short time that Meridian staff has been onsite."

"In general, I found the Meridian team members pleasant, hardworking, discreet and practical. I have pleasure in recommending their work."